This Privacy Policy (the "Policy") is issued by ph789 ("ph789", "we", "us", "our"), the operator of the online casino and gaming platform accessible at ph789.asia. It describes how ph789 collects, uses, discloses, and safeguards the personal information of registered players and visitors in the Philippines.
ph789 is committed to protecting the privacy and personal data of every Filipino player who uses our platform. We handle personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines.
By creating a ph789 account or using our platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, you should not use ph789.
This Policy applies to all personal data collected through the ph789 website, account registration process, customer support channels, payment processing, and any other interaction between you and ph789. It applies to both registered players and unregistered visitors who browse the ph789.asia website.
For the purposes of the Data Privacy Act of 2012 and this Policy, ph789 is the personal information controller responsible for determining the purposes and means of processing your personal data.
ph789 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with data privacy obligations under Philippine law. The DPO's contact details are provided in Section 14 of this Policy. You may direct any data privacy enquiries, complaints, or requests to the ph789 DPO at any time.
ph789 collects only the personal data that is necessary to provide our services, meet our regulatory obligations, and ensure the security and integrity of the platform. The categories of personal data we collect are set out in the table below:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number, ID document scans, selfie photograph | KYC verification, age verification, fraud prevention |
| Contact Data | Email address, Philippine mobile number, residential address | Account management, support, notifications |
| Financial Data | GCash account reference, PayMaya reference, bank account details (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records | Payment processing, AML compliance, withdrawal verification |
| Account Data | Username, password (hashed), account preferences, session history, login timestamps, device fingerprints | Account security, fraud detection |
| Gaming Data | Game play history, bet amounts, win/loss records, sabong betting activity, sports betting records, bonus usage | Service delivery, responsible gaming, regulatory compliance |
| Technical Data | IP address, browser type and version, operating system, device type, screen resolution, geolocation data | Platform security, fraud prevention, service optimisation |
| Communications Data | Support chat logs, email correspondence, complaint records | Customer service, dispute resolution, quality assurance |
Sensitive Personal Information: ph789 may collect sensitive personal information as defined under RA 10173 — specifically, government-issued ID numbers and identity document images — solely for the purpose of KYC identity verification as required by applicable anti-money laundering regulations. This data is handled with heightened security measures.
ph789 collects personal data through the following channels and mechanisms:
4.1 Direct Collection
Information you provide directly when you register a ph789 account, complete our KYC identity verification process, make deposits or withdrawals, contact our customer support team, participate in promotions, or respond to surveys. This is the primary source of your personal data on ph789.
4.2 Automated Technical Collection
When you access and use the ph789 platform, our systems automatically collect technical and usage data including your IP address, browser information, device characteristics, and session activity. This data is collected through server logs, cookies, and similar tracking technologies. See Section 10 for our Cookie Policy.
4.3 Third-Party Sources
ph789 may receive personal data about you from third-party sources in limited circumstances, including identity verification service providers engaged to validate KYC documents, payment processors confirming transaction details, and fraud prevention services providing risk assessment information. Data received from third parties is combined with data held in your ph789 account only where it is lawful and necessary to do so.
ph789 processes your personal data for the following specific purposes:
- Account Registration and Management: To create, maintain, and administer your ph789 player account, including authentication of your identity at login and throughout your session.
- Service Delivery: To provide you with access to ph789's casino games, live dealer tables, sports betting, online sabong, and all associated platform features.
- Payment Processing: To process deposits via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, and to process withdrawal requests to your verified payment accounts.
- KYC and Identity Verification: To verify that you meet ph789's eligibility requirements, including the minimum age requirement of 21 years, in compliance with PAGCOR regulations and applicable AML/CTF laws.
- Regulatory and Legal Compliance: To comply with obligations under Philippine anti-money laundering laws, the Data Privacy Act, PAGCOR requirements, and any other applicable regulations. ph789 is required by law to maintain certain records of player activity and transactions.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account abuse, and security breaches affecting the ph789 platform or its players.
- Responsible Gaming: To monitor gaming activity patterns and provide responsible gaming tools, including deposit limits, cooling-off periods, and self-exclusion, and to identify players who may require responsible gaming support.
- Customer Support: To respond to your enquiries, process complaints, resolve disputes, and provide assistance with your ph789 account.
- Platform Improvement: To analyse usage data for the purpose of improving ph789's platform performance, game selection, user interface, and overall service quality.
- Communications: To send you transactional communications related to your account, such as deposit confirmations, withdrawal notifications, and security alerts.
Marketing Communications: ph789 will only send promotional communications to your registered email or mobile number where you have given explicit consent at registration or subsequently. You may withdraw your consent to marketing communications at any time by updating your account preferences or contacting ph789 support.
Under the Data Privacy Act of 2012 and its implementing rules, ph789 processes your personal data on the following lawful bases:
- Consent: Where you have given your informed, freely given, specific, and unambiguous consent to the processing of your personal data — particularly for marketing communications and optional data collection.
- Contractual Necessity: Where processing is necessary for the performance of the contract between you and ph789 — specifically, the Terms and Conditions you accepted upon registration. This includes account management, payment processing, and service delivery.
- Legal Obligation: Where processing is required to comply with ph789's legal obligations under Philippine law, including anti-money laundering regulations, PAGCOR licensing requirements, tax reporting obligations, and the Data Privacy Act itself.
- Legitimate Interests: Where processing is necessary for ph789's legitimate interests — such as fraud detection, platform security, and service improvement — provided that those interests are not overridden by your fundamental rights and freedoms.
ph789 does not sell your personal data to third parties. We do not share your personal information with third parties for their own commercial or marketing purposes. Your data may be disclosed only in the following limited circumstances:
7.1 Service Providers
ph789 engages carefully selected third-party service providers who process personal data on our behalf, strictly for the purpose of providing services to ph789. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard), identity verification providers, cloud infrastructure providers, fraud detection services, and customer support technology providers. All service providers are contractually bound to process your data only as instructed by ph789 and to maintain appropriate security measures.
7.2 Game Providers
Certain game providers supplying content to the ph789 platform may receive limited technical data (such as session tokens and bet data) necessary to deliver their game content. Game providers do not receive your identity documents or financial account details.
7.3 Regulatory Authorities
ph789 may be required to disclose personal data and transaction records to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine regulatory or law enforcement authorities where required by applicable law or by lawful order.
7.4 Business Transfers
In the event of a merger, acquisition, or sale of assets involving ph789, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the applicable privacy protections.
International Transfers: Where any ph789 service provider processes your personal data outside the Philippines, ph789 ensures that appropriate safeguards are in place to protect your data to a standard consistent with Philippine law, including contractual data processing agreements.
ph789 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention guidelines apply:
- Account Data: Retained for the duration of your active ph789 account and for a minimum period of five (5) years following account closure, in accordance with AML record-keeping obligations under the AMLA and PAGCOR requirements.
- KYC and Identity Documents: Retained for a minimum of five (5) years from the date of verification or from the date of account closure, whichever is later, as required by applicable AML regulations.
- Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction in compliance with AMLA and applicable tax regulations.
- Customer Support Communications: Retained for three (3) years from the date of last interaction, or longer where a complaint or dispute remains unresolved.
- Technical and Usage Data: Retained for a maximum of two (2) years, unless a longer retention period is required for fraud investigation or legal proceedings.
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is used, the resulting data no longer constitutes personal data and may be retained for analytical purposes indefinitely.
ph789 implements technical and organisational security measures appropriate to the risk profile of the personal data we process. These measures include:
- 256-bit SSL/TLS encryption on all data transmission between your browser and ph789's servers, including login, payment, and account management transactions;
- Encryption of stored sensitive data, including passwords (stored as salted cryptographic hashes, never in plain text) and identity document files;
- Access controls and role-based permissions ensuring that ph789 employees can only access personal data necessary for their specific job functions;
- Two-factor authentication available to players for account login, and required for certain administrative functions;
- Regular security assessments and penetration testing of ph789's platform infrastructure;
- Incident response procedures to detect, contain, and remediate data security incidents, and to notify affected players and the National Privacy Commission where required under RA 10173.
While ph789 applies rigorous security measures, no internet-based service can guarantee absolute security. You play an important role in protecting your account by using a strong, unique password and enabling two-factor authentication. Never share your ph789 login credentials with any third party.
In the event of a personal data breach that poses a real risk of serious harm to affected players, ph789 will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with RA 10173 and NPC Circular 16-03.
ph789 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device when you visit a website. ph789 uses the following categories of cookies:
- Strictly Necessary Cookies: Essential for the operation of ph789. These cookies enable core functions such as session management, login authentication, and security. They cannot be disabled without affecting platform functionality.
- Functional Cookies: Allow ph789 to remember your preferences and settings (such as language preference and display settings) to personalise your experience.
- Analytics Cookies: Used to collect aggregated statistical information about how players use ph789 — such as pages visited and session duration — to help us improve the platform. This data is anonymised and not linked to your identity.
- Security Cookies: Used for fraud detection and security monitoring, including device fingerprinting for the purpose of identifying unusual login activity.
You may control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of the ph789 platform. ph789 does not use cookies to deliver third-party advertising or to track your activity on other websites.
Under the Data Privacy Act of 2012, registered ph789 players in the Philippines have the following rights in respect of their personal data held by ph789:
Right to Access
Request a copy of the personal data ph789 holds about you, along with information about how it is processed.
Right to Rectification
Request correction of inaccurate or incomplete personal data in your ph789 account record.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to applicable legal retention requirements.
Right to Object
Object to processing of your personal data for direct marketing purposes or on grounds relating to your particular situation where processing is based on legitimate interests.
Right to Data Portability
Request that ph789 provide your personal data in a structured, commonly used, and machine-readable format where technically feasible.
Right to Withdraw Consent
Withdraw consent to processing at any time where consent was the legal basis for processing. Withdrawal does not affect the lawfulness of prior processing.
Right to Lodge a Complaint
Lodge a complaint with the National Privacy Commission of the Philippines if you believe ph789 has processed your personal data in breach of RA 10173.
Right to Restriction
Request temporary restriction of processing in specific circumstances — for example, while the accuracy of your personal data is being verified following a rectification request.
To exercise any of your data privacy rights, please submit a written request to the ph789 Data Protection Officer using the contact details provided in Section 14. ph789 will respond to data rights requests within fifteen (15) business days of receipt, in accordance with NPC guidelines. Identity verification may be required before a request is processed.
Certain rights are subject to limitations where processing is required for compliance with a legal obligation — for example, ph789 cannot delete financial transaction records within the mandatory AML retention period, even upon request.
ph789's services are strictly intended for adults aged 21 years and above, in compliance with PAGCOR's online gaming age requirements. ph789 does not knowingly collect personal data from persons under the age of 21.
Age is verified during the account registration process and again during KYC identity verification prior to the processing of any withdrawal. Where ph789 becomes aware that personal data has been collected from a person under the minimum age, that data will be deleted promptly and the associated account will be permanently suspended.
Parents and guardians who believe that a minor may have accessed or registered a ph789 account are requested to contact the ph789 support team immediately at [email protected] so that appropriate action can be taken without delay.
ph789 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. The effective date at the top of this document will be updated whenever a revision is published.
Material changes to this Policy — that is, changes that affect how your personal data is collected, used, or shared in a manner that could adversely affect your privacy interests — will be communicated to registered players via the email address or mobile number on file at least fourteen (14) days before the change takes effect.
Your continued use of ph789 following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the changes, you may close your account by contacting the ph789 support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by ph789, please contact the ph789 Data Protection Officer:
Data Protection Officer — ph789
Email: [email protected] — Please include "Data Privacy Request" in the subject line.
Response Time: Within 15 business days of receipt of your request, Philippine Standard Time.
If you are not satisfied with ph789's response to a data privacy complaint, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines, the data protection supervisory authority with jurisdiction over Philippine-based data controllers.
For responsible gaming enquiries and support tools, including self-exclusion requests, please visit our Responsible Gaming page. For the legal terms governing your use of ph789, please review our Terms & Conditions.